Frequently Asked Questions
Frequently Asked Questions
About Our Products
What is tallow and why do you use it?
Tallow is rendered beef fat that has been used in skincare for centuries. It closely mimics the natural oils found in human skin, making it incredibly nourishing and easily absorbed. We use 100% grass-fed beef tallow because it's rich in vitamins A, D, E, and K, as well as essential fatty acids that support healthy, glowing skin.
Are your products all natural?
Yes! We are committed to using clean, natural ingredients in all of our products. We avoid synthetic fragrances, parabens, sulfates, and harsh chemicals. You can always find a full ingredient list on each product page.
Are your products safe for sensitive skin?
Our products are formulated with gentle, natural ingredients that are generally well-tolerated by sensitive skin. However, everyone's skin is different. We recommend doing a patch test before applying any new product to a larger area. If you have specific skin concerns or allergies, please review the ingredient list or contact us before purchasing.
Are your products safe to use during pregnancy?
While our products are made with natural ingredients, we always recommend consulting with your healthcare provider before introducing new skincare products during pregnancy or while breastfeeding.
Do you test on animals?
Absolutely not. Mama K's Skin Care is cruelty-free. We never test on animals.
Orders & Shipping
How long does it take to process my order?
Orders are processed within 1–3 business days. You will receive a shipping confirmation email with tracking information once your order has shipped.
How long will delivery take?
Once shipped, domestic orders typically arrive within 1–2 weeks depending on your location and the carrier. International delivery times vary by destination.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $75. Orders under $75 will have shipping calculated at checkout.
Do you ship internationally?
Yes, we ship internationally! Shipping rates and delivery times vary by destination and will be calculated at checkout. Please note that customers are responsible for any customs fees or duties imposed by their country.
How do I track my order?
Once your order ships, you'll receive an email with a tracking number. You can use this number to track your package directly on the carrier's website.
Returns & Exchanges
What is your return policy?
We want you to love your Mama K's products! If you're not satisfied with your purchase, please visit our Return & Exchange Policy page for full details, or contact us at mamaksskincare@gmail.com.
Can I exchange a product?
Yes! We're happy to help with exchanges. Please reach out to us within the return window and we'll guide you through the process.
Skin Care Tips
How do I know which products are right for my skin type?
We offer products for a wide range of skin types and concerns. Check out our product descriptions for guidance, or feel free to contact us — we're happy to help you find the perfect routine!
Can I use multiple Mama K's products together?
Absolutely! Our products are designed to complement each other. If you'd like help building a skincare routine, don't hesitate to reach out.
Discounts & Offers
How do I get 10% off my first order?
We'd love to welcome you with a little gift! Simply sign up with your name and email address on our website and a discount code will pop up instantly. Enter code at checkout to receive 10% off your first order. Please note this code is valid for one-time purchase products and is limited to one use per customer.
Still Have Questions?
We'd love to hear from you! Visit our Contact Us page or email us at mamaksskincare@gmail.com. We typically respond within 24 hours on weekdays. 💛